At Casualfittin, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our return and refund policy is here to assist you. Please read the following terms to understand how we handle returns and refunds.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Certain items, such as intimate apparel or final sale items, may not be eligible for returns. Please refer to the product description for specific exclusions.
Return Process
- Submit a Return Request: Contact our Customer Support team at [email protected] to initiate a return. Provide your order number and the reason for the return.
- Receive Return Instructions: Our team will provide detailed instructions and a return shipping address.
- Ship the Item: Pack the item securely in its original packaging and include the return authorization information. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.
Refunds
- Refunds will be issued to the original payment method used at checkout.
- Processing time for refunds is typically 5–10 business days after the return is received and approved.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
- If you wish to exchange an item, please initiate a return for the original item and place a new order for the replacement.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or a full refund, including return shipping costs, as quickly as possible.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked as “Final Sale” or “Clearance.”
- Intimate apparel and undergarments for hygiene reasons.
- Gift cards and promotional items.
Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out:
- Email: [email protected]
We value your business and strive to make your shopping experience with Casualfittin’ smooth and enjoyable. Thank you for choosing us!